Credit card protection, assistance and savings

To learn about the benefits available with your credit or debit Mastercard, contact your issuing financial institution.

Benefits described below vary by card type and by issuing financial institution. Refer to your issuing financial institution for complete benefit coverage terms and conditions. Certain terms, conditions and exclusions apply.

Mastercard Flight Delay Pass

The number of people flying for leisure and business has risen dramatically over the years, and along with it, flight delays. Rather than let one upset your travel plans, safeguard your time with Mastercard Flight Delay Pass. 

Should you encounter a delay lasting 2 hours or more, Mastercard Flight Delay Pass grants you complimentary access to over 850 airport lounges in 100 countries.

Who does this service cover?

This exclusive service is complimentary for participating Mastercard card holders, and you are entitled to register for up to 2 flights before 31 August 2018. In addition, you may invite a guest who is also travelling on the same flight — a friend, family member or business associate — to join you in the lounge. 

Airport Lounge Access

Besides providing you with a quiet and comfortable space to relax in, airport lounges offer a wide array of amenities*:

  • Complimentary snacks and refreshments
  • Free Wi-Fi and device-charging stations
  • Free newspapers and magazines
  • Conference and business facilities

How does it work?

  • To activate Mastercard Flight Delay Pass, simply register your flight online for yourself and your accompanying guest. You are currently entitled to safeguard 2 flights** up until 31 August 2018. These will be linked to your card so we will be able to tell you when you have used up your entitlement. 
  • You may register your flight 48 hours prior to a flight’s scheduled departure. Any additional or return flights have to be registered separately. You will receive a confirmation email after each successful registration. Flight registration will close 6 hours prior to a flight’s scheduled departure.
  • Should you change your mind, you may deregister your flight up to 6 hours ahead of its scheduled departure. This will enable you to use Mastercard Flight Delay Pass at another time.
  • In the event of a flight delay*** announcement of 2 hours or more, we will immediately send you an email and SMS with your Mastercard Flight Delay Pass which will entitle you to complimentary airport lounge access****. This service is also available in the case of rolling delays, eventually adding up to 2 hours or more.
  • Simply present your lounge access email or SMS at any eligible lounge to redeem your complimentary admission.

Simple steps:

  • Register 
    • Enter your flight, email, mobile number and guest name (if any)
  • Monitor 
    • Remember that we will be tracking your flight status in real-time
  • Redeem 
    • Relax in the knowledge that you are looked after in case of a delay of 2 hours or more

Relax and enjoy complimentary access to selected airport lounges worldwide if your flight is delayed

Register now

Terms & Conditions

* Amenities may vary depending on the lounge.

** A flight is defined as a single scheduled airline flight under a single flight number.

*** Delay must be officially announced by the airline as outlined and reported to our flight status data service provider.

**** Service restrictions apply. Please refer to our Frequently Asked Questions section.

Mastercard Flight Delay Pass is only available to customers who have purchased their air ticket using a valid, participating Mastercard card. Mastercard reserves the right to request for proof of purchase with a Mastercard card prior to utilizing the service.

The number of lounge passes are limited and will be available on a first come first serve basis.

 

Personal Protection

Zero Liability Protection

Pay only for purchases which you have authorized on your Mastercard. Unauthorized purchases are not your responsibility. Conditions and exceptions apply.
Travel Protection

Baggage delay insurance

Reimburses you with the essential personal or business items in your baggage if the baggage you have checked on a common carrier is delayed in transit and your tickets were purchased using an eligible Mastercard card.

Car rental collision damage waiver insurance

Covers all damages (physical damage and theft) to a vehicle that has been rented and paid for using an eligible Mastercard card.

Lost or damaged luggage insurance

Reimburses you the actual cost of repairing or replacing your checked-in or carry-on luggage if it is lost or damaged on a common carrier, provided your tickets are paid for with your eligible Mastercard card.

Travel accident insurance

Covers you and your family in the event of accidental death or accident, provided your common carrier travel tickets are paid for with your eligible Mastercard card.

Trip cancellation insurance

Reimburses you and your family for any nonrefundable cancellation or change fee if your trip is interrupted or canceled and you have purchased your common carrier tickets with your eligible Mastercard card.

*Selection of benefits on your card varies by card type and by card issuer. Please refer to your issuing financial institution for complete coverage terms and conditions. If there is any difference between the descriptive language regarding insurance benefits described above, and the actual applicable master policy issued by the insurance carrier, the terms and conditions of the policy shall govern. Your card issuer can cancel insurance benefits at any time and must notify you at least sixty (60) days in advance. Coverage will still apply for any benefits you were eligible for prior to the date of such terminations, cancellation or nonrenewal, subject to the terms and conditions of coverage.

Mastercard Global Services™

Get assistance on all your card-related questions anytime, anywhere with Mastercard Global Services. This includes recovery assistance for your lost or stolen card, obtaining an emergency card replacement, getting a cash advance, finding an ATM location and answering any questions you have pertaining to your account.

Call 800-1100-113 from Singapore.

If in an emergency overseas, call 1-636-722-7111.

Click here for Global Toll-Free Numbers.

Concierge services

Enjoy personal services like dinner reservations, ticket bookings, locating hard-to-find items, buying and delivering gifts and coordinating business-related arrangements with our Concierge services.

Luxury travel benefits

World Elite cardholders can discover unique travel experiences, special amenities and access to a suite of world-class travel services, benefits and premium offers. And with new travel offers and benefits being added constantly, you can be sure that you are experiencing the best the world has to offer. If you require the assistance of our travel advisors, simply call the number at the back of your World Elite Mastercard card anytime.

Travel assistance services

Get all the travel info you require. This includes pre-trip destination information such as visa/passport requirements, immunization and healthcare services, assistance with lost/stolen travel documents and luggage as well as referrals to attorneys, local embassies and consulates if you are traveling more than 100 miles from home.

Experiences and offers

World and World Elite Mastercard cardholders can access an exclusive array of offers, upgrades and experiences. Mastercard Access™ allows you to enjoy exceptional offers from upscale retailers and world-class hotels and resorts. So whether it's securing a top table, getting front row seats at a concert or receiving professional guidance for a round of golf, priceless experiences await.

Explore Platinum Experiences & Offers
Explore World Experiences & Offers
Explore World Elite Experiences & Offers

Promotions and offers

Enjoy unique Mastercard promotions when you use your card.

View our promotions

Mastercard® Priceless Cities

Be the first to know about the premier events and offers in the cities you love.

Learn More

 

*Selection of benefits on your card varies by card type and by card issuer. Please refer to your issuing financial institution for complete coverage terms and conditions. If there is any difference between the descriptive language regarding insurance benefits described above, and the actual applicable master policy issued by the insurance carrier, the terms and conditions of the policy shall govern. Your card issuer can cancel insurance benefits at any time and must notify you at least sixty (60) days in advance. Coverage will still apply for any benefits you were eligible for prior to the date of such terminations, cancellation or nonrenewal, subject to the terms and conditions of coverage.