The Haven

1-1 on all Lounge services at The Haven, excluding the nap rooms

The Haven by JetQuay is the only Pay-Per-Use Lounge located in the public area at Singapore Changi Airport. The Haven Lounge provides a comfortable area for resting or freshening up before one’s next engagement and is ideal for any traveler who may require a shower, rest or working area before hotel check-in is available and after checking out while waiting for a late night flight.

Validity Period: 1 November 2017 – 31 October 2019
Eligibility: All Mastercard® cardholders
Location: 65 Airport Boulevard, Changi Airport Terminal 3, #01-18 Singapore 819663 

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Terms and Conditions 

1-1 on all Lounge Services at The Haven, excluding the nap rooms

  • Promotion is valid from 1 November 2017 to 31 October 2019. Travel must be completed by 31 October 2019.
  • Reservations may be made via http://www.thehaven.com.sg or The Haven’s hotline at 6543 9464. Once the booking has been processed, you will receive a confirmation email that outlines a summary of your booking. Please contact reservations@thehaven.com.sg if you have any questions or require any changes.
  • The confirmation email is to be presented upon registration for access into The Haven.
  • Cancellation of and/or amendments to your reservation must be made 24 hours prior to your reservation.
  • Refunds will not be given for cancellation and/or amendments made within 24 hours prior to your reservation.
  • Payments must be made only with a Mastercard card.
  • Prices for Promotion are subject to prevailing GST and 10% service charge.
  • Usage of The Haven for infants under the age of two is complimentary.
  • No animals are allowed in The Haven.
  • Smoking is strictly prohibited in The Haven. A fine of SGD $500 will be imposed on anyone caught smoking.
  • For arriving and transiting passenger, please clear immigration and baggage retrieval before proceeding to the lounge. For departing passenger or non-travelers, please proceed to the lounge directly.
  • Occupants under the age of 18 are required to have their guardians fill up an indemnity form that is to be scanned and sent to reservations@thehaven.com.sg prior to checking in.
  • Other terms and conditions by The Haven applies.
  • Jet Quay Pte. Ltd, owner and operator of The Haven, reserves the right to change these Terms and Conditions at any time without prior notice.
  • Mastercard does not assume any responsibility for any products and services offered under the Promotion. The products and services have not been certified by Mastercard and under no circumstances shall the inclusion of any product or service in the Promotion to be construed as an endorsement or recommendation of such product or service by Mastercard.